When do we work...?
Normal working hours are Monday to Friday 9.00a.m. to 5.00p.m.  Although we take lunch it is generally possible to contact us between 1.00p.m. and 2.00p.m. 


If you telephone or call into the Office...
We will endeavour to take your telephone call or ring back at the earliest possible time.  If you call at the office unannounced then we cannot guarantee to be able to see you, although if it is possible or indeed urgent then we will make the effort to accommodate you.  It is however better to make an appointment if possible. 


If there is a problem...
If you find that we are not responding as quickly as you would like then please tell us.  If you are in any other unhappy about the way we are dealing with your case please tell us.  Please initially speak to the person actually dealing with your case .  If that is not possible then ask to speak to the person nominated to deal with client care who will deal promptly with your concerns. 

Whatever happens you can rest assured that we will deal promptly and properly with any issue raised by you as to the standard of our service.  If you believe that we have made a mistake and this is shown to be the case we will endeavour to produce an effective remedy.